Help & FAQs

Estimated delivery times: standard 3–7 business days; express 1–3 business days. Standard Australian delivery is free on orders of $44.95 or more; otherwise $9.95. Express delivery is $10. Available options and final charges are shown at checkout. See our shipping policy.

Unfortunately, we are currently only shipping within Australia. We're working hard on providing shipping to the rest of the world at an affordable price.

Yes, we provide tracking information for both standard and express shipping methods. Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment's progress.

Unfortunately, once an order has been placed, we cannot change the shipping method. However, if you have any concerns or special requests regarding your shipping, please contact our customer service team (email support@chargify.au), and we will do our best to assist you.

Customers can request changes to their shipping address before an order is dispatched. Please contact our customer service team at support@chargify.au with your order details to request any address changes.

See our refund policy for the return window, conditions and exclusions. Contact support@chargify.au before returning an item.

To initiate a refund, please contact our customer service team at support@chargify.au with your order number and details of the item you wish to return. We will guide you through the process.

Please contact support@chargify.au before sending a return, and read the refund policy for return instructions.

See the Refunds section of our refund policy for processing times after approval and when to contact us.

If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damaged or defective item. We will arrange for a replacement or refund as soon as possible.

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

Our product warranty covers manufacturing defects and malfunctions under normal usage conditions.

The warranty period for our products is one (1) year from the date of purchase.

Our warranty covers defects in materials and workmanship, including malfunctioning components and faulty craftsmanship arising from the manufacturing process.

The warranty does not cover damages caused by misuse, accidents, modifications, or normal wear and tear.

To claim warranty service, please contact our customer service team with your proof of purchase and a detailed description of the issue.

Once we receive your warranty claim, our team will assess the issue to determine if it falls within the scope of our warranty coverage.

Depending on the nature of the issue, we may offer repair, replacement, or refund as appropriate.

Please contact support@chargify.au before returning a product so we can provide return instructions, including safe arrangements for damaged batteries. If a product problem is confirmed, we will reimburse reasonable return postage costs; please keep your postage receipt. For issues covered under our warranty, we will also cover shipping the repaired or replacement product back to you. Our additional warranty is in addition to, and does not limit, your rights under the Australian Consumer Law.