1. Standard Shipping: 3-7 Business Days, free on orders $100 or more.
2. Express Shipping: 1-3 Business Days, with an additional cost of $10

Unfortunately, we are currently only shipping within Australia. We're working hard on providing shipping to the rest of the world at an affordable price.

Yes, we provide tracking information for both standard and express shipping methods. Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment's progress.

Unfortunately, once an order has been placed, we cannot change the shipping method. However, if you have any concerns or special requests regarding your shipping, please contact our customer service team (email support@chargify.au), and we will do our best to assist you.

Customers can request changes to their shipping address before an order is dispatched. Please contact our customer service team at support@chargify.au with your order details to request any address changes.

Our refund policy allows for returns and refunds within 30 days of the purchase date, provided the item is unused, in its original condition, and accompanied by proof of purchase.

To initiate a refund, please contact our customer service team at support@chargify.au with your order number and details of the item you wish to return. We will guide you through the process.

The customer is responsible for return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure the safe return of your item.

Once we receive your returned item, it will be inspected to ensure it meets our return criteria. After inspection, your refund will be processed within 5-7 business days. Please note that it may take additional time for the refund to reflect in your account depending on your payment method and financial institution.

If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damaged or defective item. We will arrange for a replacement or refund as soon as possible.

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

Our product warranty covers manufacturing defects and malfunctions under normal usage conditions.

The warranty period for our products is one (1) year from the date of purchase.

Our warranty covers defects in materials and workmanship, including malfunctioning components and faulty craftsmanship arising from the manufacturing process.

The warranty does not cover damages caused by misuse, accidents, modifications, or normal wear and tear.

To claim warranty service, please contact our customer service team with your proof of purchase and a detailed description of the issue.

Once we receive your warranty claim, our team will assess the issue to determine if it falls within the scope of our warranty coverage.

Depending on the nature of the issue, we may offer repair, replacement, or refund as appropriate.

Customers are responsible for shipping costs when returning the product for warranty service. However, if the issue is confirmed to be covered under warranty, we will cover the cost of shipping the repaired or replaced product back to you.

When you visit Chargify, we automatically collect certain information about your device to enhance your browsing experience. This may include information about your web browser, IP address, time zone, and cookies installed on your device. We also collect data on your interactions with our website, such as the pages or products you view and the referring websites or search terms that led you to our store.

Additionally, when you make a purchase or attempt to make a purchase through Chargify, we collect certain information from you to fulfill your order. This includes your name, billing address, shipping address, payment information (including credit card details), email address, and phone number.

We use cookies, log files, web beacons, tags, and pixels to collect and track this information. You can manage your cookie preferences through your web browser settings.

We use the information we collect to:

• Process and fulfill your orders placed through Chargify, including processing payment information, arranging for shipping, and providing order confirmations and invoices.
• Communicate with you regarding your orders and any inquiries or requests you may have.
• Screen orders for potential risk or fraud.
• Personalize and improve your browsing experience on our website.
• Generate analytics to understand how our customers interact with our store and to assess the effectiveness of our marketing efforts.

We may share your personal information with third-party service providers to help us operate our store and fulfill orders. For example, we use Shopify to power our online store and process payments. We may also use Google Analytics to gather insights into website traffic and user behavior.

Your personal information may also be disclosed to comply with legal obligations, respond to lawful requests, protect our rights, or prevent fraud or security issues.

You have the right to access the personal information we hold about you and to request correction or deletion of this information. To exercise these rights or if you have any questions about our privacy practices, please contact us using the details provided below.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy and as required by law. When you place an order through Chargify, we will maintain your order information for our records unless you request its deletion.

We may update this privacy policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on this page, and the effective date will be revised accordingly.